300 Holistic Fitness respects your privacy and is committed to handling personal and health information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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Information We Collect

We may collect and hold personal information including:

• Name, email address and phone number

• Contact and booking information

• Appointment and service history

• Payment and transaction information

• Information provided through website forms, bookings or communications

• Information relevant to providing personal training, remedial massage, nutrition coaching or online coaching

Where required to provide our services, we may also collect health information, including information about injuries, pain, medical history, physical limitations, medications or other health-related information relevant to your treatment, training or service.

Health information is considered sensitive information under Australian privacy law and is handled accordingly.

 

How We Collect Information

We generally collect information directly from you when you:

• Make an online or in-person booking

• Complete a client, health or consultation form

• Contact us by email, website form or other communication

• Attend a personal training, remedial massage or nutrition consultation

• Make a payment or private health claim

• Use our website or online services

Information may also be collected through service providers we use to operate our website, bookings, payments and other business systems.

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How We Use Your Information

We may collect, hold, use and disclose personal information where reasonably necessary to:

• Provide and manage our services

• Assess your individual needs and provide appropriate services

• Manage appointments and bookings

• Communicate with you about appointments, enquiries and services

• Process payments and eligible private health claims

• Maintain appropriate client and business records

• Improve our services and website

• Meet professional, insurance, regulatory and legal requirements

We will not use health information for direct marketing unless permitted by law and appropriate consent has been obtained. The OAIC specifically notes additional protections apply to health information and its use for direct marketing.

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Health Information

Some of our services require information about your health, injuries, movement, training history or other relevant circumstances.

We only collect health information where reasonably necessary for providing our services or where otherwise permitted by law.

Please avoid providing unnecessary health or sensitive information through general website contact forms. Where health information is required, we may collect it through appropriate consultation, assessment or client forms.

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Payments and Private Health Claims

Payments may be processed using third-party payment providers.

For eligible remedial massage services, private health claims may be processed in person through HICAPS.

These providers may collect and process personal information in accordance with their own privacy policies and legal obligations.

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Website and Third-Party Services

Our website and online booking system are provided through Wix. We may also use third-party providers for payments, communications, client management and other business functions.

Where third-party providers store or process personal information on our behalf, we take reasonable steps appropriate to our circumstances to protect the information we hold.

Some service providers may store or process information outside Australia. Where Australian privacy law requires it, we take reasonable steps in relation to overseas handling or disclosure of personal information.

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Sharing Your Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Provide a service you have requested

• Process bookings or payments

• Process eligible private health claims

• Use service providers supporting our business operations

• Meet professional or insurance requirements

• Comply with legal or regulatory obligations

• Protect health or safety where disclosure is permitted or required by law

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Storage and Security

We take reasonable steps to protect personal and health information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically or in other appropriate business records, including systems operated by service providers on our behalf.

No method of electronic storage or transmission can be guaranteed to be completely secure.

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Access and Correction

You may request access to personal or health information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be made using the contact details below.

Access or correction requests will be handled in accordance with applicable privacy law. Australian privacy law generally gives individuals a right to request access to health information held about them.

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Privacy Complaints

If you have a concern or complaint about how we have handled your personal or health information, please contact us using the details below.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

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Cookies and Website Data

Our website and third-party services may use cookies and similar technologies for website functionality, security, analytics and improving the user experience.

You may be able to control or disable cookies through your browser settings, although doing so may affect some website functionality.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal requirements.

The current version will be made available on this website.

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Contact Us

For questions, access or correction requests, or privacy complaints, contact:

300 Holistic Fitness
Toowoomba, Queensland
Email: cronke@hotmail.com