These Terms & Conditions apply to services provided by 300 Holistic Fitness. By booking, purchasing or participating in a service, you agree to these terms.

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Bookings & Appointments

Appointments are subject to availability and should be booked through the 300 Holistic Fitness website or an approved booking method.

Please ensure the information provided when booking is accurate and advise us of any relevant information that may affect your service.

Appointment times include any consultation, assessment, treatment, training or other components required as part of the booked service.

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Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Cancellations or changes made with less than 24 hours' notice may result in the full session fee being charged.

Exceptions may be considered for emergencies or exceptional circumstances at the discretion of 300 Holistic Fitness.

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Late Arrivals

Please arrive on time for your appointment.

If you arrive late, your appointment may need to be shortened to avoid affecting the next client. The full appointment fee may still apply.

Where a late arrival makes it impractical or unsafe to provide the service, the appointment may need to be rescheduled.

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Payments

Payment is required at the time specified during booking or at the appointment where the Pay in Person option has been selected.

Prices displayed on the website are in Australian dollars and may be updated from time to time.

Any applicable price will be clearly displayed before a booking or purchase is completed.

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Private Health Claims

Eligible remedial massage services may qualify for private health fund rebates.

Private health claims are processed in person through HICAPS where available.

Eligibility, rebate amounts and cover are determined by your individual health fund and policy. 300 Holistic Fitness cannot guarantee that a particular service or appointment will be covered by your health fund.

Clients are responsible for checking their eligibility and available benefits with their health fund.

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Personal Training

Personal training programs and sessions are tailored to the client's goals, experience and circumstances based on the information available to the trainer.

Clients are responsible for informing the trainer of relevant injuries, medical conditions, changes in health or other circumstances that may affect their ability to exercise safely.

Exercise involves inherent risks. Instructions and safety guidance should be followed during training sessions.

Results vary between individuals and specific fitness, strength, weight-loss or performance outcomes cannot be guaranteed.

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Remedial Massage

Remedial massage treatments are tailored to the client's presentation, needs and treatment goals.

Clients should provide accurate and relevant health information and advise the therapist of injuries, medical conditions, medications or changes in health that may affect treatment.

Treatment techniques may be modified or treatment may be postponed or declined where it is considered inappropriate or unsafe to proceed.

Remedial massage does not replace medical diagnosis or treatment. Where appropriate, you may be advised to seek assessment or treatment from another qualified health professional.

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Nutrition Coaching

Nutrition coaching provided by 300 Holistic Fitness is intended to provide general and personalised nutrition guidance within the practitioner's professional scope.

Nutrition coaching is not a substitute for medical nutrition therapy, diagnosis or treatment provided by an Accredited Practising Dietitian, doctor or other appropriately qualified health professional.

Where a client's needs fall outside our professional scope, referral to an appropriate health professional may be recommended.

Individual results cannot be guaranteed.

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Online Coaching

Clients participating in online coaching are responsible for ensuring they have an appropriate and safe environment in which to exercise.

Exercise instructions, programs and guidance should be followed carefully.

Clients should stop exercising and seek appropriate assistance if they experience unusual pain, dizziness, illness or other concerning symptoms.

Online coaching does not provide the same level of direct supervision as an in-person personal training session.

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Health & Safety

You are responsible for providing accurate information about relevant health conditions, injuries, medications or other factors that may affect your ability to safely participate in a service.

300 Holistic Fitness reserves the right to modify, postpone or decline a service where there are reasonable health, safety, professional-scope or other concerns.

In some circumstances, medical clearance or referral to another health professional may be recommended before continuing.

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Refunds

Refund requests will be considered in accordance with these Terms & Conditions and applicable Australian Consumer Law.

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

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Packages, Plans & Prepaid Services

Where packages, plans or prepaid services are offered, any specific inclusions, validity periods, payment arrangements or additional conditions will be communicated at the time of purchase.

Unless otherwise stated, prepaid services are subject to the cancellation and rescheduling conditions outlined above.

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Client Conduct

Clients are expected to behave respectfully toward staff, other clients and the facilities in which services are provided.

300 Holistic Fitness reserves the right to refuse or discontinue a service in cases of abusive, threatening, inappropriate or unsafe behaviour.

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Personal Information

Personal and health information is handled in accordance with our Privacy Policy.

Please refer to the Privacy Policy on this website for information about how personal information is collected, used, stored and protected.

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Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes to our services, business practices or legal requirements.

The current version will be available on this website.

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Contact Us

If you have questions about these Terms & Conditions, please contact:

300 Holistic Fitness
Toowoomba, Queensland
Email: cronke@hotmail.com